Royal Cornwall Hospitals Charity
Who are Royal Cornwall Hospitals Charity?
Royal Cornwall Hospitals Charity (RCHC) raises vital funds to support patients, staff and facilities across Cornwall. From flagship fundraising events like the Pink Wig Mermaid March to ongoing campaigns, the charity inspires thousands of people to come together and make a difference.
The challenge: Outgrowing Eventbrite
RCHC had used Eventbrite to manage ticketed events. But the platform’s high fees were cutting into the money raised for good causes and the impersonal nature of its support left the team feeling overlooked.
Karen Murrish explained:
With frustrations around the level of service and in particular the faceless approach, finding a company that gives a more personal service was a big plus.
As RCHC looked for a new event management system to grow with them, it was essential to be able to continue using key integrations, notably their CRM, Donorfy.
Enter MatterPay
When RCHC turned to MatterPay, the difference was immediate.
- From the first ticket sale, fees were 25% lower than Eventbrite, allowing more money to pass to good causes.
- Payouts were available straight away, rather than being held until after events had ended, which makes a meaningful difference to cashflow.
- MatterPay also created a custom Donorfy integration at no extra charge, ensuring that all supporter and transaction data flowed seamlessly into the charity’s CRM.
Karen recalled:
Having been in touch with some current MatterPay customers, I was amazed at how eager they were to recommend the company — now I can see why. They are totally brilliant!
A seamless setup
From the very first call, the MatterPay team worked hands-on with RCHC to ensure a smooth launch. The platform was live within minutes, and the first event was ready shortly after. MatterPay provided ongoing support in the following weeks to help maximise ticket sales and fine-tune the setup. There is no extra cost for support at MatterPay.
Karen described the experience as:
First class! Always on the end of a call, answering emails and promptly responding to queries. Even if there wasn’t an immediate solution, it was “leave it with us, we will do something for you”. These are true “can do” people!
Donorfy integration made easy
The ability to integrate with Donorfy was essential. MatterPay ensured that customers, activities, transactions and marketing information were all automatically synced with a dedicated integration.
The transition from Eventbrite was smooth, with the integration live in minutes, once enabled, and customised configuration provided without any additional cost. Karen reflected: “It was clear that the MatterPay team has an in-depth understanding of the workings of our database, and we did not need to explain our needs – they just got it and got on with it.”
Results that matter
The first event run on MatterPay, the Pink Wig Mermaid March, sold out and saw thousands of tickets ordered. Instant payouts meant funds were available immediately to support good causes, and the savings on fees compared with Eventbrite translated into an increase in income.
The bottom line is simple: with MatterPay, RCHC raised more money, spent less time on administration, and had a partner that consistently understood their needs.
How MatterPay can help you
MatterPay helps charities like Royal Cornwall Hospitals Charity run successful events that maximise income. With cheaper fees than Eventbrite, instant payouts, and fully branded checkouts, MatterPay ensures that charities can focus on what matters most — raising funds and delivering impact.
If you’re a charity looking for a reliable, modern events partner, then join us at MatterPay.
You will not look back, get on board with them now Karen Murrish
- Up to 40% cheaper than Eventbrite on fees
- Instant payouts to improve cashflow
- Seamless Donorfy integration
- Real people, ready to help